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How 299bate Handles Your Personal Information

This Privacy Policy explains what data 299bate collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use the platform. Access and eligibility depend on your local law and eligible regions.

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299bate How 299bate Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security

Your account is protected with OTP verification on login and sensitive actions. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from your account settings.

Data Retention

Account and transaction records are kept for the period required under applicable law in your region. When that period ends, data is deleted or anonymised in line with our internal schedule.

Requesting Changes

To access, correct, or request deletion of your data, contact support with your registered account details. We verify identity before actioning any data request to protect your account.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We respond to account-linked queries and data access requests through this channel.
Live Chat Open the chat window from your account dashboard to speak with our team directly about a privacy concern or to flag an issue with your stored data.
Account Settings Some data preferences — including communication opt-outs and cookie choices — can be managed directly from the settings section inside your account.

Common Questions About Your Privacy

We collect your name, contact details, and the wallet information you provide for bKash, Nagad, or Rocket. Device and session data is also collected automatically for security purposes.

We store transaction references and wallet identifiers to process and verify payments. Your actual wallet PIN is never collected or stored by us — that stays with your wallet provider.

Yes. Contact our support team with your registered account details and request a data copy. We verify your identity first, then provide what we hold within a reasonable timeframe.

Retention periods depend on applicable law in your eligible region. We keep records for as long as legally required, then delete or anonymise them according to our internal schedule.

We do not sell your data. We share it only where required by law, with payment processors like bKash, Nagad, and Rocket to complete transactions, or with service providers under strict data agreements.

Some details can be updated directly in your account settings. For changes to identity-linked information, contact support — we'll verify your account before making any amendments.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.